Drinker Biddle & Reath LLP
As a former opera singer, Heath had to not only learn to sing in a new language, he had be able to make others understand that language through song. Designing a workflow system is similar, as you must find a common language with all who have a hand in its creation. Harris successfully implemented the firm's workflow system for new business intake. The lifeblood of every law firm is new business; when effectuating a strategic plan, it is essential to harvest relevant data of all business in your firm in a way that is understandable and actionable. Heath designed this workflow with strategy in mind, empowering deciders to understand and act. The system spans the entire organization, collaboratively incorporating everyone's hand in setting its vision and ultimate creation.